About Us






Our Practice



This surgery was established in 1965, and has been serving the people of this area continuously from this time. We see our role as helping you to be as healthy as you can be. To do this, we have a highly committed practice team made up of different health professionals, working closely together. This allows us to better provide holistic healthcare, assisting you in staying well. Our aim is to prevent illness where possible, or achieve the best possible outcomes where it cannot.



We have built our practice around the model of the Patient-Centred Medical Home.



A patient-centred medical home is the general practice which is chosen by a person to be responsible for their ongoing, comprehensive, whole-person medical care. In a medical home, patients and their families have a continuing relationship with their GP and the general practice team. The whole team co-ordinates the care needed to optimise health. The following links explain more about the medical home model:



Appointment System



In order to better manage your health, we do have an appointment system. This assists us to spend time with patients where it is needed. While we do prefer you to ring beforehand, should you require urgent treatment, we will always fit you in. Just let our receptionists know if you need to be seen quickly.



We understand that no-one likes to be kept waiting and would like to thank you beforehand for your patience. Unfortunately there are times when, because of the complexity or number of problems, a consultation may run over time. Please feel free to ring ½ hr before you come to check if there are any delays. If you need a longer consultation for any reason (eg Pap smears, complex or multiple issues), please do ask the receptionists for a longer appointment. This will allow us to spend the time we need to assist you. We would be grateful if you could let us know if you are unable to keep an appointment.



You can MAKE AN APPOINTMENT ONLINE by clicking here



Recalls and Reminders



Part of our commitment to better health includes proactively addressing your health needs.. We routinely send out recalls for immunisations and pap smears and may from time to time need to contact you regarding other health checks. We also participate in National and State registers and reminder systems (Pap test registry and Immunisation Registry). Please help us by keeping your contact details up to date and let us know if you do not wish to be involved in this.



Access to Personal Health Information and Privacy Policy



Your health record remains confidential and we do not share any information without your consent. You are entitled to view your records and if you should need to view your records at any time, please talk to your doctor to arrange this. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the National Privacy Principles.



House Calls



House calls may be available if you are unable to attend the surgery due to a serious medical reason. House calls are available within a 5 kilometre radius. If you feel you need a house call, please contact the surgery before 12.00 pm. House calls are normally performed between 1.00 pm and 3.00 pm and are usually charged at the AMA rate, and available after discussion with the doctor.



Communication



If you have difficulties with hearing or language, assistance with communication is available through the National Relay Service or the Phone Interpreters service. Please let our reception staff know if this is needed.



Phone Enquiries



If you need to speak to a doctor urgently, and are unable to attend the surgery, please let the receptionist know and we will put you through to a doctor as soon as available. For non-urgent matters, it would help us if you rang between the hours of 12.00 and 1.30 as this will minimise the disruption to those with appointments.



We generally prefer to discuss any test results face to face, however there may be times when your doctor may advise you to ring for them instead (such as with Pap smears and some x-rays). We would be grateful if you could call between the hours of 1.30 and 3.00 for this.



Urgent Clinically Significant Results



If your results are significantly abnormal or urgent, a doctor from this practice will contact you. Please make sure your contact details are up to date.



After Hours Medical Attention



We have arranged for After Hours medical care to be provided by the National Home Doctor Service. If you require medical assistance when the practice is not open, a doctor may be contacted by calling 13-SICK (13-7425)



Pensioners and Medicare Care Holders are bulk billed.



Training



Quality training is a vital part of the future of health care in Australia. Our practice team has a strong commitment to training, and will frequently host students from several health disciplines as well as engaging in post-graduate specialty training for doctors wishing to undertake their specialist training in General Practice. As a patient at this practice, you may be asked if you are willing to have a student "sit in" on a consultation. While we value your assistance, please feel free to decline this at any time. Your comfort and privacy as a patient must always take first priority.